To make a return/ exchange, please fill in and submit the RETURN FORM and our customer service representative will be in touch with you for more information and instructions on the return/exchange.
Customers have to return the product(s) with the following conditions:
- Fill in the returns form, you may download a copy of it here.
- Pack the item and your completed returns form in its original packing material
- Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 30 calendar days from dispatch date for local orders, or 45 calendar days for international orders.
You are responsible for postage costs of returned items. Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a store credit refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned product. Please note that refunds will be provided only in the form of store credit.
Product(s) will be retained for testing and diagnosis before an exchange can be carried out. All products must be returned with reasonable care (such as not showing wear and tear or damaged box/packaging).
In the event where your order is unable to be fulfilled, Evolve Dext reserves the right to refund the price of the goods purchased.
We regret that we are unable to provide refunds for change of mind reasons once the transaction is successful. Approval for refund is at the discretion of the management.
Returns and refunds for these *products are not allowed:
- All products with a broken seal or opened packaging
- Products that are shown to be in working condition
- Products with cosmetic defects, accidental damage or damage arising from misuse
How long is the refund process?
As time is required by the respective banks to clear and officially approve the refund. Please allow a buffer of 10 days before the refund is formally reflected on your statement.
Refund will be credited and reflected in your account within 5 working days after the return has been approved.